We accept change-of-mind returns within 30 days of delivery.

1. Email returns@fortura.com.au
2. Include your order number
3. Attach a photo of the unused item in original packaging
4. Tell us briefly why you’re returning it

Eligibility: Item must be unused, undamaged, and in original packaging. Request must be made within 30 days of delivery.

Return shipping: We’ll email you a prepaid Australia Post label. Pack securely, remove old labels, print & attach the new label. Return shipping is deducted from your refund. Original delivery charges are non-refundable.

Refunds: Once received and approved, we issue refunds within 48 hours to the original payment method. Used/damaged items are not eligible.

We accept international change-of-mind returns within 30 days of delivery.

Return shipping: Managed by you via your local postal service. We’ll email the return address and packing instructions. Original shipping fees are non-refundable.

Refunds: Issued within 48 hours of receipt/approval. Please allow 2–3 weeks for transit and processing.

If you chose the wrong product, our change-of-mind policy applies. If you spot the mistake before dispatch, email returns@fortura.com.au immediately — we’ll try to update it (not guaranteed once packed).

1. Email returns@fortura.com.au within 7 days of delivery
2. Include your order number
3. Attach clear photos of the issue and the packaging

Your options: a free replacement, or a refund of the item cost (original shipping not refunded). We usually don’t require returns for damaged/faulty claims—photos are sufficient.

• Used or damaged items
• Items returned after 30 days
• Items sent back without contacting us first (unsolicited returns)

Items purchased during a sale or with a discount code can be returned unless marked Final Sale.

We don’t offer direct exchanges. Please complete a return for a refund and place a new order for the item you’d like.

• Refunds processed within 48 hours of approval
• Banks/payment providers may take up to 10 business days to display funds
• If your refund hasn’t arrived after 15 business days, email returns@fortura.com.au

We’ll provide the correct return address once your return is approved. Please do not send items back without contacting us first — unsolicited parcels can’t be processed.

We’re here to help. Email returns@fortura.com.au and we’ll get back to you promptly.